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Beschwerdemanagement: Gestaltung eines Beschwerdenanagementprozesses anhand eines Beispiels aus der Hotellerie (German Edition)

Enrico Böhm




[PDF.no48] Beschwerdemanagement: Gestaltung eines Beschwerdenanagementprozesses anhand eines Beispiels aus der Hotellerie (German Edition)

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 |  2012-09-17 |  2012-09-17 | File type: PDF

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Studienarbeit aus dem Jahr 2007 im Fachbereich Hotelfach / Gaststättengewerbe, Note: 1,0, Hotelfachschule Heidelberg - Fritz-Gabler-Schule, Sprache: Deutsch, Abstract: Warum beschweren sich Kunden? Ein Kunde, der sich beschwert, muss nicht zwangsläufig ein Nörgler, Abzocker oder Besserwisser sein. Ganz im Gegenteil, ein sich beschwerender Kunde kann
ein sehr loyaler Kunde sein, denn er gibt dem Unternehmen eine zweite Chance und verlässt es nicht...

You can specify the type of files you want, for your device.Beschwerdemanagement: Gestaltung eines Beschwerdenanagementprozesses anhand eines Beispiels aus der Hotellerie (German Edition)   |  Enrico Böhm.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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