| #462112 in eBooks | 2010-06-08 | 2010-06-08 | File type: PDF||0 of 0 people found the following review helpful.| Not a "how to" but rather a general guide|By tyler|I had some trepidation after reading some reviews. As I typically lean pessimistic I always start with the one star reviews but I needed something to assist me in conveying what I think and feel about the organization in which I work to my boss. After reading it and going back and rereading the one star reviews I wonder if thos||
In this short, personable book, he explains EFCS’s principles and how he put it to work at HCLT, turning the company’s fortunes around in just five years. The good news: EFCS strategies can work at your company, too.” The Washing
One small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet NayarHCLT’s celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management account...
You can specify the type of files you want, for your device.Employees First, Customers Second: Turning Conventional Management Upside Down | Vineet Nayar. A good, fresh read, highly recommended.
