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Optimierung im Beschwerdemanagement der Fünf-Sterne-Hotellerie. Aktuelle Situation und Möglichkeiten eines führenden deutschen Luxushotels (German Edition)

Lennart Seiffert




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 |  2015-08-26 |  2015-08-26 | File type: PDF

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Projektarbeit aus dem Jahr 2014 im Fachbereich Hotelfach / Gaststättengewerbe, Note: 1,0, , Sprache: Deutsch, Abstract: Die Bedeutung des Beschwerdemanagements (BSM) hat in den letzten Jahren erheblich zugenommen. Es wird mittlerweile in jedem Geschäft, Betrieb oder Unternehmen verwendet. Allerdings wird dieses Teilgebiet des Customer Relationship Managements nicht immer nachhaltig umgesetzt. Aus einem nicht konzeptionell umgesetzten Beschwerdemanagement verlie...

You can specify the type of files you want, for your device.Optimierung im Beschwerdemanagement der Fünf-Sterne-Hotellerie. Aktuelle Situation und Möglichkeiten eines führenden deutschen Luxushotels (German Edition)   |  Lennart Seiffert. Which are the reasons I like to read books. Great story by a great author.

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