[PDF.45xo] Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books)

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books)

[PDF.xn40] Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books)

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 | #197332 in eBooks |  2014-10-31 |  2014-10-07 | File type: PDF

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||3 of 3 people found the following review helpful.| Merlino offers great insights into one of the world's leading health care ...|By Stamp|Dr. Merlino offers great insights into one of the world's leading health care organization's trials and triumphs in transforming its culture to one that is truly patient-centric. His candor in acknowledging and discussing the threats of intimidation and bullying that are all too prevalent in| |"This book helps take it from all the talk-talk-talk, handwringing and buzzword soup we've been hearing among people who know they're supposed to 'do' patient experience and replaces it with what really works." Forbes 20141029|From

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

How did Cleveland Clini...

You easily download any file type for your device.Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books)   |  James Merlino.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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