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Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English)

Adrian Wallwork




[PDF.ab99] Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English)

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 | #1231755 in eBooks |  2014-06-19 |  2014-06-19 | File type: PDF

||From the Back Cover||If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will lear

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

  • prepare for a call both psychologically and from an English language point of view
  • receive calls (if you work on reception)
  • leave messages
  • find out about another company and talk about y...

    You easily download any file type for your gadget.Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English)   |  Adrian Wallwork. A good, fresh read, highly recommended.

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