[PDF.19lh] Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei, Anne Morriss
[PDF.ss41] Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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| #199508 in eBooks | 2012-01-17 | 2012-01-17 | File type: PDF | 1.26||2 of 2 people found the following review helpful.| Uncommonly Excellent|By Stanley G. Phelps|The book was uncommonly excellent. Very straightforward and to the point. Frei and Morriss uncover four basic truths about customer service, discuss the important ingredient of culture and provide guidance on how companies can scale to get bigger. Points are illustrated through a number of case studies from the familiar likes of Southwe||
The book was uncommonly excellent. Very straightforward and to the point. Frei and Morriss uncover four basic truths about customer service, discuss the important ingredient of culture and provide guidance on how companies can scale to get bigger...this
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competi...
You can specify the type of files you want, for your gadget.Uncommon Service: How to Win by Putting Customers at the Core of Your Business | Frances Frei, Anne Morriss. I was recommended this book by a dear friend of mine.
