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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger




[PDF.iy50] What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

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 | #507165 in eBooks |  2015-09-01 |  2015-09-01 | File type: PDF

||1 of 1 people found the following review helpful.| A must read!|By BQB|A must read for anyone in a leadership role in a service organization| |“Heskett, Sasser, and Schlesinger have powerfully impacted our business vis-à-vis their body of work over the years. Drawing on their three lifetimes of academic and operating experience, this newest book, which demonstrates the m

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.

The authors cover every aspect of optimal service leadership: the best hiring, training, and ...

You easily download any file type for your device.What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms   |  James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. I was recommended this book by a dear friend of mine.

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